Terms & Conditions

Production time:

Each item is designed, created, and shipped from Montreal, Canada. Please allow 2-3 weeks for production (this time may be less if the item is in stock) plus shipping time. If you need an estimated shipping date or a rush order, please e-mail us and we will do our best to meet your request.

All prices are listed in US Dollars ($ USD). 

Shipping:

All shipments are made with FedEx, UPS or Purolator with a tracking number and signature upon receipt of the goods.

Rates & approximate shipping times after production are as follows:

  • Canada: 2-7 business days  
    • Free Shipping
  • United States: 3-10 business days 
    • $ 25 for purchases from $ 249
    • Free shipping for purchases of $ 250 and more
  • International: 7-24 business days
    • $ 45 for purchases from $ 499
    • Free shipping for purchases of $ 500 and more

Payment & Taxes: 

All transactions are securely processed via Shopify payments.

For purchases made in Canada: applicable taxes and duties at the delivery location will be automatically added during checkout.

For international purchases (excluding Canada): taxes are not collected at the time of purchase and may be claimed by the delivery country’s customs upon receipt of the goods. We recommend that you inquire about the delivery country’s taxes and duties before you make your purchase.

Refund policy: 

Please note that all transactions are final. If you wish to make an exchange, you must return the jewelry in perfect condition within 7 days of receipt. The shipping cost are at your expense. Feel free to contact us for any questions before placing an order at victor@benaderette.com.

We recommend a confirmation of your finger size for rings and/or the diameter of your wrist for bracelets prior to placing your order. We cannot issue refunds; once an order has been placed, we put it into production and it cannot be canceled.

If you need to change the size of the ring or its design after buying online, please contact us within 4 hours of ordering. Once 4 hours have passed, we will no longer accept the changes.

Please be aware that the jewelry will be designed specifically for you and our craftsmen begin their work quickly following your initial request. Any major changes requested would therefore require restarting their work from the very beginning. Only minor changes can be accepted (e.g., a slight size adjustment; too great a size difference would require starting from scratch.) Thank you for your understanding.

FAQ

How are diamonds chosen, and how much do they cost?
We offer a gemstone brokerage service in which we seek out the most beautiful gems to match your criteria and your budget. Each request is unique and requires search time. Through this approach, we guarantee a personalized service that will meet your expectations. Following our search, we will gladly send you a list of diamonds corresponding to your criteria, along with their respective prices. If you are not familiar with the characteristics of diamonds, please refer to our website www.benaderette-diamond.com

We offer diamonds of all shapes and weights in D-E-F-G-H-I colors and IF-VVS-VS-Si1 clarities. Canadian diamonds or Forevermark are available upon request. Our diamonds of 0.30 ct and over will be delivered with their original GIA Certificate, and the certificate number will be laser-engraved on the diamond.
 
The default diamonds on the Engagement Ring product sheets are all certified by the GIA: Color G / Clarity Vs2 / Non-Fluorescent, and for round diamonds: Excellent cut. We therefore guarantee a good quality to price ratio on diamonds with no visible inclusions and a clear color. Don’t hesitate to contact us for more information at victor@benaderette.com.

Is it possible to buy an engagement ring online?
Yes, and we make this experience simple and highly satisfying. Just make your selection from our offered models, then choose the diamond weight. At checkout, you will need to specify the finger size in the message section (if you don’t know it, please use the tool available here).

The default diamonds are all GIA certified Vs2/G/Non-fluorescent. Our round diamonds are exclusively Excellent cut. We remain at your disposal to communicate with you and to offer you personalized service, so please don’t hesitate to write to us with any question!

Are your gemstones and diamonds ethical?  
It is essential to us to work in a transparent way: diamonds over 0.30 ct are compliant with the Kimberley Process. Diamonds come with their original GIA certificate and each has a laser-engraved identification number. Smaller gems are purchased in Montreal from suppliers registered with the CJA (Canadian Jewelers Association). 

All of the colored gemstones we sell are accurately described to the best of our knowledge. Our descriptions include the type, size, weight, shape, color, and origin of the gem. We guarantee that all of our gemstone are natural gems.

How is Bena Jewelry are made?
After the selection of art direction and gemstones, the creation of a piece of Bena Jewlery requires the expertise of: 3D designer, senior jewelry craftsman, and gemstone setter. Each one has their talent.
We offer crafted jewelry that is comfortable, meets the highest standards of quality, and is made to last for life. 

Where is Bena Jewelry made?
The design, the manufacture of the jewelry, as well as the packaging are done entirely in Montreal, Canada.

I don’t know the size of my finger. How do I measure it?
You can use our ring size chart here.

I would like to give a piece of jewelry as a gift. Will it be delivered to me in an appropriate box? 
Of course! All of our jewelry is delivered in an elegant box custom made for your jewelry. Ready to go in a protective bubble envelope for secure shipping. Don’t hesitate to contact us if you want to add a message or for another special request. 

What is the best way to care for my jewelry? 
Bright polished sterling silver jewelry can develop a patina and darken over time. The best way to take care of your jewelry is to clean it gently with a soft jewelry polishing cloth to bring back the shine and original brightness. Do not use toothpaste or other chemical silver cleaners. 

To keep your jewelry in the best condition, please do not shower or sleep with it, or put it pell-mell in a jewelry box. Do not apply cosmetics and other chemicals to the jewelry. As silver and gold are soft metals, they are prone to scratching, so extra care should be taken.